Privacy information

Who is responsible for your information?

MediSafe Ltd is responsible for personal information collected through our contact and quote forms. You can contact us at service@medisafe.org.uk, on 01962 885777, or through our contact page.

MediSafe Ltd
Unit 7, Ringtower Centre
Moorside Road
Winchester, Hampshire
SO23 7RZ

Information we collect

The contact form asks for your name and email address. You may also provide your organisation, address, postcode, telephone or fax number, and a message. The quote form asks for your organisation or practice, contact name, address, telephone number and email address. It may also include your customer number, postcode, requested service month, equipment and quantities, PAT-testing or off-site calibration details, and anything you include in your message. We also receive the time of submission.

How we use your information

We use these details to understand and respond to your enquiry, provide information or a quote you request, discuss the equipment or service, and arrange any next steps you ask us to take.

Our lawful bases

For general enquiries, we rely on our legitimate interests in handling and responding to requests. If you ask us for a quote or another step before a contract for yourself, we process your details to take that step at your request. If you contact us for an organisation, we rely on our legitimate interests in handling the organisation’s request and corresponding with you.

The required checkbox on each form acknowledges that we will use your details to respond to that request. It is not consent for unrelated uses and is not the lawful basis for this processing.

Who receives your information?

Form submissions are sent to service@medisafe.org.uk for Medisafe to handle. The website is hosted by 123 Reg, and Medisafe uses Microsoft 365 for business email.

How long we keep information

We keep enquiry details while we handle your request and any necessary follow-up. If your enquiry leads to a customer relationship, we keep relevant information for as long as needed to manage that relationship. We may retain records longer where required by law or needed to establish, exercise or defend legal claims. We delete or anonymise information when it is no longer needed for these purposes.

Your data protection rights

Subject to legal conditions and exemptions, you may ask for access to your personal information, correction of inaccurate information, erasure, or restriction of its use. You may request data portability where the legal conditions apply, including where processing is automated and based on consent or a contract.

Your right to object

You may object to processing based on legitimate interests. Contact us using the details above to make a request.

Complaints

If you are unhappy with how we handle your personal information, please contact us first using the details above. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or call the ICO helpline on 0303 123 1113.